Benesse UK consultants obtain Quest Assessor status
September 4, 2019
Benesse UK consultant Matthew Roberts, has become a Registered Assessor for Quest (the UK Quality Scheme for Sport & Leisure) providing support to the Quest independent, quality assurance validation team, having attended training provided by scheme administrators Right Directions and Leisure-net Solutions.
Quest continues to be the Sport England recommended Continuous Improvement Tool for leisure facilities and sports development teams, designed to measure how effective organisations are at providing customer service. It has been running for over 20 years now and continues to evolve with the changes within the industry. Quest is supported by Sport England, Sport Wales, Sport Scotland and Sport Northern Ireland as well as organisations like CIMSPA, Ukactive, Chief Leisure Officers’ Association and SPORTA.
The scheme is currently managed by Right Directions in partnership with Leisure-net Solutions, on behalf of Sport England. Quest has become a highly effective improvement tool for many years and as a result, leisure sector management have become much more proficient at delivering a varied activity programme in a clean and well-maintained environment.